Returns & Exchanges
At LORINA BALTEANU, we take pride in the artisanal quality of our lace jewelry and want you to be completely satisfied with your purchase. If your order does not meet your expectations, you may return or exchange your items within 14 days of delivery.
Initiate Your Request
Contact our concierge team via email with your order number and reason for return to receive a Return Authorization and the correct shipping address.
Prepare the Package
Ensure the jewelry is unworn and in its original luxury packaging; items must be securely packed to prevent damage during transit.
Ship the Item
Send your package using a trackable shipping service of your choice, as we cannot be responsible for items lost or damaged in the return post.
Quality Check & Refund
Once our artisans inspect the returned piece, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing